# Privacy Policy **Effective date:** 7 October 2026 This Privacy Policy explains how **Rhazes AI Ltd** ("Rhazes", "we", "us", or "our") collects, uses, and protects personal data when you visit [**www.rhazes.ai**](https://www.rhazes.ai/) (the "Website"). This policy applies **only to the public Rhazes website**. It does **not** apply to the Rhazes Clinician platform or any other Rhazes products or services, which are governed by separate privacy notices and contractual agreements. ## 1. Who We Are **Controller:** Rhazes AI Ltd\ Registered in England and Wales\ Website: [https://www.rhazes.ai](https://www.rhazes.ai)\ Contact email: [**contact@rhazes.ai**](mailto:contact@rhazes.ai) Rhazes AI Ltd is the data controller responsible for personal data collected via the Website. ## 2. Personal Data We Collect We collect limited personal data through the Website: ### 2.1 Information You Provide When you email us or otherwise contact us, we may collect: - Name - Email address - Organisation and role (if provided) - Message content and any information you choose to share The Enterprise enquiry form is hosted by Google Forms and loads only when you choose Contact sales. If you submit it, your answers are sent to Rhazes through Google Forms so we can respond to your enquiry. Google also receives the technical information needed to provide the form. You can email us instead. You should not submit sensitive personal data or patient data via the Website. The Website’s interactive demos and benefits calculator run in your browser. Their entries are not submitted to Rhazes and are not saved in cookies or browser storage. The “Send to Rhazes Clinician” action copies a draft to your clipboard for use in the separate Rhazes Clinician app; it does not submit patient data through the Website. ### 2.2 Technical Request Information When you visit the Website, its hosting or security provider may process technical request information needed to deliver the pages and help protect the Website from misuse. This may include: - IP address - Requested page or resource - Browser and device information This information is used for delivering and protecting the Website. Separately, if you accept analytics, Google Analytics receives usage information such as pages visited, referral information, browser and device details, and cookie identifiers to help us understand and improve the Website. ## 3. How We Use Personal Data We use personal data for the following purposes: - To respond to email enquiries and other messages sent to us - To communicate with you about Rhazes and its products or services - To maintain Website security and prevent misuse - To understand website usage and improve the Website, if you accept analytics We do **not** sell personal data collected via the Website. ## 4. Legal Bases for Processing (UK GDPR / GDPR) We rely on the following legal bases: - **Legitimate interests**: operating, securing, and improving our Website; responding to business enquiries - **Consent**: optional Google Analytics collection, which you can withdraw through Cookie settings in the footer - **Contractual steps**: where you contact us in connection with potential business relationships ## 5. Cookies and Similar Technologies Google Analytics loads only after you choose Accept analytics. You can reject analytics and continue using the Website, or change your choice through Cookie settings in the footer. We remember your choice in browser local storage for 180 days. Advertising storage and advertising personalisation are disabled in our website tag. The Website’s interactive demos and benefits calculator do not save entries in cookies or browser storage. Please read our [**Cookie Policy**](/legal/cookie-policy/) for the current position. ### 5.1 Necessary Cookies The Website may receive necessary security cookies from its hosting or security provider to deliver pages and help protect the Website from abuse. ### 5.2 Managing Cookies You can control or disable cookies via: - Cookie settings in the footer, to accept or reject analytics - Your browser settings Disabling cookies may affect Website functionality. ## 6. Data Sharing We may share personal data with trusted third parties only where necessary, including: - Website hosting and infrastructure providers - Google, for Google Analytics when you accept analytics; see [how Google uses information from sites that use its services](https://policies.google.com/technologies/partner-sites) - Google, to host the Enterprise enquiry form when you open it and receive responses you submit; see [Google’s Privacy Policy](https://policies.google.com/privacy) - Professional advisers (legal, accounting) All third parties are required to protect personal data and process it only on our instructions or under their own lawful obligations. ## 7. International Data Transfers Some service providers may process data outside the UK or EEA. Where this occurs, we rely on appropriate safeguards, such as: - UK International Data Transfer Addendum - Standard Contractual Clauses - Adequacy decisions where applicable ## 8. Data Retention We retain personal data only for as long as necessary: - Contact enquiries: retained as needed to manage communications and business relationships We periodically review and delete data that is no longer required. ## 9. Data Security We implement appropriate technical and organisational measures to protect personal data, including: - Secure hosting infrastructure - Access controls - Encryption in transit where applicable However, no website or transmission method is completely secure. ## 10. Your Rights Depending on your location, you may have rights including: - Access to your personal data - Correction of inaccurate data - Deletion of personal data - Restriction or objection to processing - Data portability - Withdrawal of consent (where applicable) To exercise your rights, contact [**contact@rhazes.ai**](mailto:contact@rhazes.ai). You also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner’s Office (ICO). ## 11. Children The Website is not directed at children. We do not knowingly collect personal data from children. ## 12. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. ## 13. Contact If you have questions about this Privacy Policy or our data practices, contact: **Rhazes AI Ltd**\ Email: [**contact@rhazes.ai**](mailto:contact@rhazes.ai)\ Website: [**www.rhazes.ai**](https://www.rhazes.ai/) ## Website policies - [Cookie Policy](/legal/cookie-policy/) - [Terms of Service](/legal/terms-of-service/) - [Accessibility Statement](/legal/accessibility-statement/) [View this page](https://www.rhazes.ai/legal/privacy-policy/)